Organizations are increasingly relying on business communication apps to boost efficiency, simplify IT management, and enhance employee motivation. These tools allow companies to reach and engage employees effectively, which is crucial as 74% of employees feel disconnected from company information.
Disengaged employees can lead to frustration and confusion, negatively impacting overall success. Effective communication apps for business streamline targeting and messaging, ensuring that communications are relevant and actionable. This alignment helps keep the workforce informed and engaged, driving productivity and success.
Best App for Communication
- ULTATEL
ULTATEL is a premier cloud platform designed to unify various communication tools for small to medium-sized businesses. Ideal for enhancing customer communication, this platform integrates voice calls, video calls, SMS, chat, and fax into one system.
Additionally, ULTATEL offers seamless integration with Zendesk for customer support services.
Pros
- Exceptional phone and customer service
- HD voice and video calls
- High security
Cons
- Slightly expensive
- Call Recorder for iPhone
By default, you can’t record a call on an iPhone, the developers don’t provide this to protect against lawsuits. But you can get the Call Recorder for iPhone app and forget about many difficulties. In particular, the app to record phone calls allows you to prevent legal consequences of disputes, leaves a remainder of the conversation forever and allows you to exchange information in voice form. The application is suitable for both internal and external communication in business.
- Asana
Asana offers lists, Kanban-style boards, and even project templates to help you track any type of project. While I mainly use it to keep track of content marketing projects, unless you have a very specific type of super-complicated project that you need to track, you’ll find that Asana is a great overall project or task management tool.
- BlueJeans
BlueJeans is a cloud-based video communications platform that offers flexible options for joining online meetings. You can connect via a web browser, desktop app, or mobile phone and enjoy productivity-enhancing features like screen sharing, meeting recording, and real-time closed captioning for hearing-impaired users.
Easily integrate BlueJeans with Outlook, Google Calendar, and other popular business apps to streamline your workflows. All content is securely encrypted with AES-GCM 256-bit encryption. Even if you don’t have video or audio-capable devices, you can still join meetings by phone. BlueJeans simplifies and enhances your online meeting experience.
- Tettra
Broadening the definition of business communication, Tettra isn’t a real-time tool. Instead, it’s an asynchronous knowledge base perfect for storing answers to FAQs and policies.
Integrate Tettra with your synchronous tools like Slack. When a question pops up on Slack, create a Tettra page and notify the person in both Tettra and Slack. This transfer moves crucial information from Slack to Tettra, making it your go-to knowledge management tool. Team members can then find answers independently, reducing interruptions and preserving company knowledge.
Plus, internal subject matter experts can verify each answer to ensure accuracy. Unlike Google Docs or Notion, which are great for collaboration, Tettra excels in knowledge management.
- Slack
Originally an internal communication tool for a small company, Slack is now one of the most popular communication apps for business owners. Primarily a messaging app, Slack lets you chat in real-time and offline. You can create multiple chat rooms (channels) that can be private, group-based, or organized by topic. Conversations, files, and other media are all searchable. Slack also integrates with over 2,000 services, allowing you to customize your experience, set reminders, and make voice or video calls.
Pros:
- All-in-one hub
- Unlimited messaging history
- Customizable and user-friendly
- Available on multiple devices
Cons:
- No task management feature
- Can be noisy and confusing
- Riverside
Riverside is your browser-based video studio for calls, recordings, and editing. With local recording, you always get high-quality files, boasting up to 4K video and 48kHz audio.
You can record with up to 8 speakers and 1000 audience members, who can call in live. Each speaker’s audio, video, and screen sharing tracks are recorded separately for more editing flexibility.
Use our AI-powered video editor to polish your videos faster. Add captions, enhance audio, and brand your content with your logo and background. Show notes, transcripts, and shareable clips are automatically generated.
- Workvivo
To truly engage, contribute, and learn, your team needs more flexibility. By reducing rigid structures, you foster a creative, community-oriented work environment. A social intranet like Workvivo can help you achieve this by providing a democratized communication platform. This tool mirrors familiar social media interfaces, offering automated activity feeds, status updates, and spaces for conversation.
With a social intranet, employees feel free to talk, share, and bond on their own terms, leading to deeper connections. This improves morale, communication, productivity, and retention. It also addresses common issues like disengaged teams, communication overload, and disjointed workflows. Ultimately, a social intranet builds a stronger company culture and helps your team connect on a personal level.
Final Words
When choosing business communication software, there isn’t a one-size-fits-all solution. You’ll need tools for video calls, instant messaging, and asynchronous communication, such as knowledge management or project management platforms. Effective communication happens when you understand your goals and select the right mix of tools to achieve them. You may need several software solutions in your toolkit to facilitate seamless communication across teams.
